Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
Sharing information outside the UK
How to complain
Contact details
What information we collect, use, and why
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Marketing preferences
Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Correspondence
We collect or use the following information to To run an optional parent survey that helps me plan the play café.:
Names and contact details
Marketing preferences
Records of consent, where appropriate
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
When someone contacts me with a question, complaint or claim, I use their name, contact details and our messages so I can reply, help them and keep an accurate record of what was said and agreed. This benefits the person, because they get a proper answer and a fair outcome, and it helps me run TAAN Play Café responsibly and improve it. The risk to people is low. I only use the details they choose to give me, only for dealing with their message, and they would expect me to use them this way. I don’t use these details for marketing unless they have separately asked to receive updates, and I never share or sell them. I keep the messages securely in my business email account and only for as long as I need them: normally up to 12 months after the matter is resolved, or longer only if needed for an insurance or legal claim. People can ask to see, correct or delete their information at any time.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for To run an optional parent survey that helps me plan the play café. are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
Directly from you
How long we keep information
Survey answers are kept until Taan Play Café opens, or for 12 months after the survey closes if it doesn’t go ahead. They’re stored without names.
Email addresses for updates and pop-up invites are kept until you unsubscribe, or deleted if Taan Play Café doesn’t go ahead.
Records of when and how you signed up are kept for as long as I hold your email, plus 12 months, so I can show you agreed.
Questions, complaints and claims are kept for 12 months after the matter is resolved, or longer only if needed for an insurance or legal claim.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Data processors
Google (Google Forms and Google Sheets) cloud software provider, USA and Europe
This data processor does the following activities for us: They host my online parent survey and store the survey answers, and any email addresses people choose to leave, on my behalf.
Microsoft 365, email service provider, UK
This data processor does the following activities for us: They provide and store my business email account, which holds messages from people who contact me and the email addresses of people who’ve signed up for updates.
Squarespace, website hosting provider, USA
This data processor does the following activities for us: They host my website, taanplaycafe.com, and store details submitted through any sign-up or contact form on it.
Others we share personal information with
Organisations we’re legally obliged to share personal information with
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Google LLC
Category of recipient: Cloud software and data storage provider
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
Organisation name: Squarespace, Inc.
Category of recipient: Website hosting provider
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: info@taanplaycafe.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint